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As we’ve moved into the
electronic age, the ability to interact with customers
has become increasingly strategic. Some may argue that
the internet, e-mail, PDAs and other electronic devices
are no more strategic than your telephone or normal mail,
however, very few companies understand how to maximize
the benefit of these new electronic channels. This is why “User
Strategy” exists!
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• Apogee
Usability & User Research
• Gingerbreadman Multimedia
Interactive & Graphic Design |
We take your business objectives, your electronic
channels and make them work efficiently for your
customers. We’re not just talking usability,
human-computer-interaction, marketing psychology
and design here, were talking simply about understanding
the economics of good channel design and implementation,
driven by the needs and desires of your customers.
This is the Customer Value Exchange, the ability
to create and receive value through profitable customer
interactions.
User Strategy is part of The Kingstone Group of Companies, established in 1985.
Our core team has extensive experience in customer interaction and user-led strategy
with the average industry experience exceeding 20 years. However, our team extends
to beyond our own boundaries, employing the expertise of global independent experts
in top customer interaction and strategic fields of study. We have PhD researchers
and statisticians, renowned authors and e-Commerce specialists from around the
globe, along with the expertise of working with some of the world’s biggest
companies. Who are we? We are the voice of your customer and what is missing
in your customer relationship strategies…
Customers pay for and use your products and services, but if they can’t
get to the information or services they need, end of story. So at US we focus
on connecting your customers with your business in the most efficient manner
to achieve increased revenue and profitability.
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Please use the link below if you wish
to contact us with any enquiries about our company
info@userstrategy.com
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